Decanted

Unfiltered Industry Insight by OrderPort

Customer Retention

7 min read

Top 6 Ways Generic POS Hurts Winery Revenue (And What to Do Instead)

Marketing: Jul 6, 2026 6:33:23 AM

Walk into almost any winery on a busy Saturday afternoon and you'll see the same scene unfolding. Guests are laughing over a tasting flight, someone...

Winery Technology Winery POS Customer Retention Winery Operations Winery Software Winery Point of Sale Winery Tasting Room Software Winery Operations Software Winery Management Software Best Winery POS DTC Software

5 min read

Corporate Gifting Isn’t Just for the Holidays: How Wineries Can Build a Year-Round Revenue Channel

Marketing: Jun 17, 2026 5:45:00 PM

Every December, wineries across the country receive the same flood of last-minute corporate gifting requests.

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3 min read

Turning Story Into Sales: Where to Apply It for Immediate Impact

Marketing: May 6, 2026 8:37:16 AM

Storytelling is not a brand exercise. It is a revenue lever when you use it in the right places. Most wineries already have strong stories, and the...

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3 min read

Turning Every Visit Into a Relationship: Designing Guest Journeys That Drive Loyalty

Marketing: Mar 16, 2026 9:29:43 AM

A great tasting room visit is one of the most powerful moments in the wine business.

Wine DTC wine holiday promotions Wine Sale Wine Blog Wine holiday marketing calendar Wine Club Review DTC Wine Business Analytics Tasting Room Metrics Customer Retention DTC Wine Sales Customer Retention Strategies

3 min read

Reservation Systems Are the New Front Door of Your Winery

Marketing: Mar 16, 2026 9:19:39 AM

Not long ago, visiting a winery was simple. Guests would drive up, step inside, and wait for a spot at the tasting bar. Some days were slow and...

Wine Club Winery DTC Tasting Room DTC Tasting Room Metrics Customer Retention Winery Operations direct-to-consumer wine sales winery hospitality winery guest experience Customer Retention Strategies DTC Wine Marketing modern winery operations

3 min read

The Data-Driven Tasting Room: How CRM Insights Are Transforming Guest Service

Marketing: Mar 16, 2026 8:22:00 AM

For most wineries, the tasting room is where relationships begin. A guest walks through the door, tastes a few wines, hears a bit of the winery’s...

Wine Wine Blog Winery DTC Tasting Room DTC Tasting Room Metrics Customer Retention Wine Industry Insights Winery Operations DTC Marketing direct-to-consumer wine sales tasting room service winery customer service winery hospitality Customer Retention Strategies tasting room staff training winery hospitality training tasting room guest experience

3 min read

From Harvest to Hospitality: Why the Modern Winery Is a Guest Experience Business

Marketing: Mar 16, 2026 7:58:24 AM

For generations, the rhythm of a winery has followed the vineyard. Bud break. Bloom. Veraison. Harvest. Fermentation. Aging. Bottling. Wine has...

Wine Wine Club Wine Blog Winery DTC Tasting Room DTC Customer Retention Winery Operations direct-to-consumer wine sales Customer Retention Strategies DTC Wine Marketing tasting room management modern winery operations tasting room guest experience

3 min read

Designing the Winery Guest Experience: From Instinct to Intentional System

Marketing: Mar 16, 2026 7:31:01 AM

Your Guest Experience Is a System (Whether You Designed It or Not) Walk into almost any tasting room and you’ll hear the same thing:

Wine Winery DTC Tasting Room wine hospitality DTC Customer Retention tasting room service winery customer service Customer Retention Strategies tasting room staff training DTC wine strategy tasting room management winery staff coaching hospitality leadership in wineries modern winery operations

4 min read

From Data to Hospitality: Training Tasting Room Teams That Actually Convert

Marketing: Feb 20, 2026 10:04:07 AM

If you have spent any time managing a tasting room, you already know this truth. Hospitality is everything.

Customer Retention tasting room staff training DTC wine strategy winery CRM strategy tasting room management winery hospitality training winery staff coaching hospitality leadership in wineries winery employee retention strategies modern winery operations

8 min read

Measuring Digital Engagement in DTC Wine Sales: A Practical Guide for Wineries

Marketing: Feb 3, 2026 10:46:01 AM

Measuring Digital Engagement in DTC Wine Sales The wineries thriving in 2026 share one common trait. They measure what matters and act on what they...

Wine Winery Technology Winery sales strategy Tasting Room DTC Wine Business Analytics Sales by Channel Wine Marketing Reports Winery Reports eCommerce Performance Customer Retention Wine Industry Insights DTC Wine Sales direct-to-consumer wine sales winery website expectations winery online experience winery customer service

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