Decanted

Unfiltered Industry Insight by OrderPort

winery customer service

3 min read

The Data-Driven Tasting Room: How CRM Insights Are Transforming Guest Service

Marketing: Mar 16, 2026 8:22:00 AM

For most wineries, the tasting room is where relationships begin. A guest walks through the door, tastes a few wines, hears a bit of the winery’s...

Wine Wine Blog Winery DTC Tasting Room DTC Tasting Room Metrics Customer Retention Wine Industry Insights Winery Operations DTC Marketing direct-to-consumer wine sales tasting room service winery customer service winery hospitality Customer Retention Strategies tasting room staff training winery hospitality training tasting room guest experience
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3 min read

Designing the Winery Guest Experience: From Instinct to Intentional System

Marketing: Mar 16, 2026 7:31:01 AM

Your Guest Experience Is a System (Whether You Designed It or Not) Walk into almost any tasting room and you’ll hear the same thing:

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8 min read

Measuring Digital Engagement in DTC Wine Sales: A Practical Guide for Wineries

Marketing: Feb 3, 2026 10:46:01 AM

Measuring Digital Engagement in DTC Wine Sales The wineries thriving in 2026 share one common trait. They measure what matters and act on what they...

Wine Winery Technology Winery sales strategy Tasting Room DTC Wine Business Analytics Sales by Channel Wine Marketing Reports Winery Reports eCommerce Performance Customer Retention Wine Industry Insights DTC Wine Sales direct-to-consumer wine sales winery website expectations winery online experience winery customer service
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7 min read

From Click to Cellar: Creating Guest Experiences That Feel Human in a Digital World

Marketing: Feb 2, 2026 8:18:29 AM

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