Decanted

Unfiltered Industry Insight by OrderPort

tasting room staff training

3 min read

The Data-Driven Tasting Room: How CRM Insights Are Transforming Guest Service

Marketing: Mar 16, 2026 8:22:00 AM

For most wineries, the tasting room is where relationships begin. A guest walks through the door, tastes a few wines, hears a bit of the winery’s...

Wine Wine Blog Winery DTC Tasting Room DTC Tasting Room Metrics Customer Retention Wine Industry Insights Winery Operations DTC Marketing direct-to-consumer wine sales tasting room service winery customer service winery hospitality Customer Retention Strategies tasting room staff training winery hospitality training tasting room guest experience

3 min read

Designing the Winery Guest Experience: From Instinct to Intentional System

Marketing: Mar 16, 2026 7:31:01 AM

Your Guest Experience Is a System (Whether You Designed It or Not) Walk into almost any tasting room and you’ll hear the same thing:

Wine Winery DTC Tasting Room wine hospitality DTC Customer Retention tasting room service winery customer service Customer Retention Strategies tasting room staff training DTC wine strategy tasting room management winery staff coaching hospitality leadership in wineries modern winery operations

4 min read

From Data to Hospitality: Training Tasting Room Teams That Actually Convert

Marketing: Feb 20, 2026 10:04:07 AM

If you have spent any time managing a tasting room, you already know this truth. Hospitality is everything.

Customer Retention tasting room staff training DTC wine strategy winery CRM strategy tasting room management winery hospitality training winery staff coaching hospitality leadership in wineries winery employee retention strategies modern winery operations