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3 min read

Holiday Customer Service Tips: Service Defines the Season

Marketing: Nov 10, 2025 1:48:49 PM

The holiday rush doesn’t just test your operations; it tests your relationships. During Q4, wineries see a 2–3x surge in customer inquiries. How you respond in these high-pressure moments determines whether guests feel stressed or supported.

DTC wine holiday promotions Wine club holiday ideas Winery holiday planning wine hospitality DTC Wine Industry Insights DTC Wine Sales DTC Marketing
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1 min read

From Taster to Member: Mapping the Customer Journey

Marketing: Sep 2, 2025 11:55:05 AM

From Taster to Member: Mapping the Customer Journey

Wine Club Winery DTC Tasting Room DTC Wine Club Data DTC Wine Sales
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2 min read

5 Key Reasons to Use Text Messaging at Your Winery

Marketing: Aug 26, 2025 12:48:52 PM

Ease of communication with a business is key to building relationships and creating repeat customers. Utilizing Text Messaging (SMS) as part of your...

Winery DTC wine hospitality eCommerce Performance DTC Marketing SMS Marketing
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